Package details are subject to change without notice. VIPs will receive an email from customerservice@soundrink.com approximately 1-3 days before the performance date with instructions regarding the fulfillment of the VIP Package items and additional details regarding day of show information. By purchasing a VIP experience, you agree to allow Breaking Benjamin to contact you via e-mail, phone, or text. You must bring a valid PHOTO ID matching the PURCHASER on your order. Those who cannot present a photo ID matching the PURCHASER on the order will be not be admitted. There are no exceptions. All VIP Packages sales are FINAL, NON-REFUNDABLE, NON-TRANSFERABLE, AND NO WILL CALL NAME CHANGES WILL BE PERMITTED UNDER ANY CIRCUMSTANCES. VIP Packages CANNOT BE EXCHANGED OR RESOLD AND ARE NOT REDEEMABLE FOR CASH. Please note this offer is not valid if this ticket was purchased via Fan to Fan Resale. Please check with the venue directly for any age restrictions. VIPs understand that fulfillment activities may be conducted before the applicable show and VIPs may be required to arrive at least 1-3 hours before door time. All pre-show programs and times may vary date-to-date and are subject to modification at any time for any reason. VIP Package merchandise is normally available for pickup at check-in for the performance date, and when available at check-in will under no circumstance be shipped. Should merchandise not be available at check-in due to unforeseen circumstances, Breaking Benjamin will then ship directly to the address provided at purchase (alternate shipping addresses are not permitted) If shipped, delivery of such merchandise may occur after the event date. Merchandise is not needed for entry to the show. By purchasing a VIP Package, you will not gain or be authorized access into any venue specific VIP or backstage areas. No parental escorts without their own package purchased will be permitted. If you have ACCESSIBLE needs: please call or email our customer service representatives as soon as you have placed your order, and we will do our best to accommodate your needs based on availability. Breaking Benjamin reserves the right to deny participation to VIP activities to anyone at any time for any reason. If you have questions regarding your purchase, contact the VIP provider or Ticketmaster Fan Support via My Account or email at vip.tickets@ticketmaster.com.